Scroll down this page to read our UpDesk return policy and damaged goods policy.
If you would like to request a return or cancellation, please fill out the form below :
We want to be sure that you are in love with your UpDesk height adjustable standing desk. If you are unsatisfied with your UpDesk®, you have 30 days in which to request a return. Products cannot be returned to UpDesk® for credit or refund unless accompanied by a Return Authorization Number issued by the UpDesk® Customer Service Department.
All returns must be shipped in the original packaging. For proper credit to be considered, every effort should be made to assure a damage-free return.
UpDesk® will authorize returns for complete credit in the case of UpDesk® error or defective merchandise. Credit will be issued only after the returned merchandise has been received and inspected by UpDesk®. No returns will be allowed for customized orders unless they are defective when delivered. Clearance/sale purchases are not eligible for returns unless they are defective when delivered (or arrive in a condition other than the one that is stated on the product page).
A standard, non-customized order may be cancelled at no cost to you as long as your order has not yet shipped.
Damaged Goods Policy
Every attempt has been made to assure that your UpDesk® and/or accessory leaves our facility in perfect condition. If your shipment arrives damaged or incomplete, contact UpDesk® immediately via the form on this page.
Whether the damage is visible or concealed, KEEP ALL PACKAGING MATERIALS FOR THE CARRIER INSPECTOR. Damages must be reported within seven (7) days after delivery. Photographs of the damaged product and/or packaging may be required in order to process claims with either UpDesk® or the carrier. Delayed reporting can delay or void the carrier's responsibility to pay your claim and negate any credit for freight damage from UpDesk®.